Built-in tools, real people and smart technology that protect Dashers, customers and merchants on every single order — from pickup to doorstep.
Arriving in 6 min · Contactless
Whether you're on the road, at home or behind the counter, the right tools are always one tap away.
Connect to emergency services in one tap, with your live location and vehicle details shared automatically.
Let trusted contacts follow your route in real time while you're out delivering.
Unusual stops or crashes trigger an automatic check-in so help is never far away.
Every Dasher passes identity verification and a background check before their first delivery.
Leave-at-door delivery with photo confirmation, so you never have to open the door.
Calls and texts are masked, keeping your phone number and address details private.
Seals and bag guidance that keep every order secure and food-safe in transit.
Order codes and Dasher photos confirm the right person picks up the right order.
Report, track and resolve issues with a dedicated merchant safety team.
Our Safety Toolkit runs quietly in the background and steps in the moment something feels off.
Tap the shield icon from any active order or Dash.
Share your trip, contact support or reach emergency services.
A trained safety agent follows up until the situation is resolved.
Keep your phone mounted and use voice navigation so your eyes stay on the road.
Match the order name and code before handing over or accepting food.
If a drop-off feels unsafe, leave it at a safe spot and contact support.
Never share personal info or payments outside the app — we'll never ask.
“Late-night dashing used to make me nervous. Knowing my family can see my route changed everything.”
“Contactless drop-off with a photo is perfect for me. Private, fast and I always know it arrived.”
“Pickup verification ended mix-ups at our counter. The safety team responds the same day.”
Open the Safety Toolkit from your active order or Dash and tap Emergency Assistance. Your location and trip details are shared automatically.
Yes. Every Dasher completes identity verification and a background check before delivering, with periodic re-checks.
Phone numbers are masked in calls and texts, and exact address details are hidden once a delivery is complete.
Don't eat it. Take a photo and report it in the app — our support team will review it and make it right.
Report a safety concern and a trained agent will follow up with you.